Provider certification record
Chronic Care Management, Inc.
Listed- RMD number
- RMD0027840
- FRN
- 0037060407
- OCN
Identity
- Legal business name
- Chronic Care Management, Inc.
- Doing-business-as
- Cosan Cosán Cosan Group Cosán Group
- Foreign Voice Service Provider
- No
- Business address
- 6505 Rockside Rd, Suite 200, INDEPENDENCE OH 44131
- Filing contact
- Daniel A Dzina
Cheif Operating Officer · Operations
dan.dzina@cosangroup.com
(440) 789-6628
6505 Rockside Rd Suite 200 INDEPENDENCE OH 44131
United States of America - Principals, Affiliates, Subsidiaries, and Parent Companies
- Chronic Care Management, Inc. is the legal entity submitting this Robocall Mitigation Program and is the parent company of Cosán Connect Limited, a wholly owned subsidiary operating in Montego Bay, Jamaica. All robocall mitigation policies and procedures apply across these entities and are managed centrally under the direction of Chronic Care Management, Inc. The company operates under the public-facing brand Cosán, which provides technology-enabled care management services in the United States and internationally. Leadership information is available at www.cosangroup.com and includes the company’s executive and operational leadership responsible for compliance and oversight of all communications and outreach services.
Classification
- Provider role(s)
- Voice service provider
- STIR/SHAKEN implementation
Role Implementation Voice service provider None Overall None - Exemption rules
- Cosán is exempt from implementing the STIR/SHAKEN framework under 47 CFR § 64.6304(a)(2) because it does not have control over the SIP signaling used to initiate calls and does not have the technical capability to sign calls with STIR/SHAKEN tokens. Cosán originates calls through its upstream provider, Twilio Inc., which is a registered STIR/SHAKEN-enabled provider that performs all call authentication and attestation. Cosán does not operate its own SIP-based infrastructure and does not hold Secure Telephone Identity (STI) certificates. While Cosán uses automated outreach tools—including IVR systems, prerecorded provider messages, and AI-enabled voice agents—all calls are authenticated through Twilio's network. Cosán maintains exclusive control over call initiation, utilizing only its own employees and systems for all calling functions, and does not outsource to third-party dialers or call centers. All outbound calls are recorded for quality assurance and compliance enforcement. Cosán is in the process of migrating to Bandwidth Inc., another certified STIR/SHAKEN-compliant provider, and will update its FCC registration accordingly once the transition is complete. Additional detail on Cosán’s mitigation procedures—including caller ID authorization, campaign vetting, complaint handling, and traceback cooperation—is provided in the uploaded Robocall Mitigation Program Description.
Prior investigations / actions
- Description
Robocall mitigation plan
Declaration
- By
- Daniel Dzina
- Date
- 2025-05-20No Recertification Date
Listing history
| Date | Event | Detail / diff |
|---|---|---|
| 2025-05-20 | New | Initial certification filed and added to database. |