Provider certification record
U.niTalk OU
Listed- RMD number
- RMD0021928
- FRN
- 0035568518
- OCN
Identity
- Legal business name
- U.niTalk OU
- Doing-business-as
- Foreign Voice Service Provider
- Yes
- Business address
- Kesklinna linnaosa, Tuukri tn 19-315, 10120 Tallinn, Estonia
- Filing contact
- Oleh Shkoliarenko
Director · Management
os@unitalk.cloud
+372 5600 2010
Kesklinna linnaosa, Tuukri tn 19-315 10120 Tallinn, Estonia
Estonia
Classification
- Provider role(s)
- Voice service provider
- STIR/SHAKEN implementation
Role Implementation Voice service provider Partial Overall Partial - Exemption rules
- Unsolicited calls, Fraudulent calls and Robocall Mitigation Plan 1 Scope UniTalk implements measures to mitigate unsolicited calls, robocalls and fraudulent calls (the “Mitigation Plan”). The Mitigation Plan specifies the actions required to avoid, identify and respond to such calls and to any measures concerning them taken by UniTalk. 2 Introduction Unsolicited calls, robocalls and fraudulent calls represent a serious threat to the telecommunication industry and its customers. UniTalk analyzes and evaluates the risks facing the company and its business environment within the framework of UniTalk risk management system. Consequently, clear policies and procedures for overall prevention of service abuse framework have been defined. 3 Responsibilities The Compliance Department Manager and staff are responsible for verifying Customer account, authorising access to services and monitoring account activity in conformity with the applicable laws and this plan. Technical Department Manager and staff are responsible for system monitoring in search of any abnormal activity. 4 Prevention and management of service abuse The aim of this plan is to ensure that UniTalk is adequately equipped to protect its customers, brand, reputation and public interest from suspected or actual cases of service abuse or fraud. Management of unsolicited, robocalls or fraudulent calls mitigation plan consists of: 4.1 Proactive management 4.1.1 “Know Your customer” (KYC) procedures. 4.1.2 Constant high risk account monitoring. 4.1.3 New user verification and due diligence process. 4.1.4 Contract administration. 4.1.5 Constant call flows monitoring of abnormal irregular activity. 4.2 Reactive management 4.2.1 Cooperation with the reporting entities, participation in a traceback procedures. 4.2.2 Customer account activity audit. 4.2.3 Enforcement of the contract. 4.2.4 Corrective actions
Prior investigations / actions
- Description
Robocall mitigation plan
Declaration
- By
- Oleh Shkoliarenko
- Date
- 2024-06-27No Recertification Date
Listing history
| Date | Event | Detail / diff |
|---|---|---|
| 2024-06-27 | New | Initial certification filed and added to database. |