Provider certification record
Integrated Communication Solutions
Listed- RMD number
- RMD0012306
- FRN
- 0029630597
- OCN
Identity
- Legal business name
- Integrated Communication Solutions
- Doing-business-as
- Foreign Voice Service Provider
- No
- Business address
- 4000 Meadow Lake Dr, Ste 117, Birmingham AL 35242
- Filing contact
- Darrell Reaves
President · Executive
darrellreaves@ipdvv.com
(205) 423-6942
2355 US HWY 78 Moody AL 35004
United States of America - Principals, Affiliates, Subsidiaries, and Parent Companies
- Darrell Reaves, Stan Adams
Classification
- Provider role(s)
- Voice service provider
- STIR/SHAKEN implementation
Role Implementation Voice service provider None Overall None - Exemption rules
- Integrated Communication Solution Inc, is a small VoIP reseller that relies on upstream carriers to attest to calls originating on PBXs that ICS resells and manages. ICS lacks control of carriers network and is just a reseller carrier network services to its users.
Prior investigations / actions
- Description
- On August 25th, 2025 Integrated Communication Solutions was found by the FCC to be deficient with the Robocall Mitigation directive. ICS was notified as we found out after our internal investigation, but the emails were blocked by the email system and all were found in the spam folder once the action started. The FCC did try to notify ICS that we were deficient in meeting the Robocall Mitigation directive, but we never received that communication. We would certainly have taken action much sooner before any activities for call blocking were enacted. Action by FCC Law Enforcement removed ICS from the Robocall Database as a result of our perceived deficiencies. Then as a result of this action none of our carrier partners could carry our voice traffic to our customers resulting in widespread service outages to these customers who could not receive telephone calls. As soon as ICS found out what the action was and why it was directed, we immediately responded to the FCC and our carrier partners to find out where we were deficient and how we could quickly correct any issues. • including all law enforcement or regulatory agencies involved, o The FCC filed the complaint and removed ICS from the Robocall Database. This caused all network carries providing service to ICS customers to stop routing outgoing traffic from all ICS users. • the date that any action or investigation was commenced, o Our first encounter with any investigation was November 19th 2025 when we received an email that we were not in compliance and that services would be blocked that day. We immediately commenced our internal investigation and our status with our carrier partners to find out what we needed to change, update or simply communicate to the FCC to regain full compliance status. • the current status of the action or investigation, o The current status of the action is that ICS was granted provisional status of compliance working toward full robocall compliance with the FCC. We feel we should be exempted from Stir and Shaken requirements because we are only a reseller of network services. All enforced policies and regulatory requirements for ICS users are made by our upstream carriers. We lack control of any carrier services and as previously stated we are a reseller of services. • a summary of the findings of wrongdoing made in connection with the action or investigation o The FCC initially found that ICS did not sufficiently respond to the inquiry or add sufficient documentation to our FCC file to demonstrate compliance with the Robo Call Directive. o The findings since the updated filing and documentation improvement resulted in provisional compliance reinstatement. • whether any final determinations have been issued Integrated Communication Solutions is a non-gateway intermediate reseller of VoIP services within the United States. We certify that all calls are subject to a robocall mitigation program through agreements with our upstream providers that have all implemented and practice continually STIR/SHAKEN processes as defined by the FCC. We name all of our upstream providers with specific information and detail in this filing. Integrated Communication Solutions, Inc. has its main office at 4000 Meadow Lake Drive, Ste 117, Birmingham, AL 35242. Main number is 205-423-6940 which is also our Help Desk that is staffed. The primary contact responsible for all calling functions, features, and security is a primary owner Darrell R. Reaves. His contact email is darrellreaves@ipdvv.com, his office number is 205-423-6942, his cell phone number is 205-789-5437. Integrated Communication Solutions, Inc., has no affiliates, subsidiaries or parent companies. We do use the DBA, ICS Inc. Integrated Communication Solutions Inc. is a VoIP service reseller installing handsets, setting up dial plans, and connecting the end user to national carrier SIP services for call transport, 911, etc. These national carriers listed here all have implemented STIR/SHAKEN and have been certified as such. They have provided attestation to Integrated Communication Solutions that they have been approved by the FCC. We are dependent on them to implement and manage the required and compliant robocall identification and blocking services. However, we are also diligent in monitoring end user traffic and have stopped unapproved dialing patterns that include robocalling and other non-approved uses. We have configuration in place to stop fraud calling, and other unapproved activities. We have not been subject to any law enforcement activity for any of our customers. However, we do appear on the FCC DA 25-737 Order, Appendix A but we do not appear on the August 6, 2025 DA-25-694A1 Order. This FCC law enforcement order was enforced and all connectivity to our primary carriers was lost so that calls could be made from our users, but they could not receive calls for several days until we received a provisional approval to resume operations pending updates to our RMD updated filings. There have been no sustained robocalling events from our end users. In the event that there was a robocalling incident the STIR/SHAKEN implementation from all of our upstream carriers would end that attempt. We would be notified by our upstream carriers and we would address the individual customer that allowed non-compliant use with a notification that their service would be terminated if non-compliant use continued. Our systems are continuously monitored and managed. Any end user information or traceback actions that we can provide would be responded to immediately. There would be no 24 hour waiting period required. We believe that due to our limitation as a non-gateway intermediate provider of VoIP services, the close relationship and knowledge of all our end user customers, our relationship with the upstream carrier and FCC approval of our upstream carriers attestations that we are compliant and provide not only the minimum level of compliance with the FCC Robocalling orders but an advanced level of support that will quickly identify any robocalling activity and take immediate measures to stop the issue and identify any users that are responsible for the non-compliant actions. We are dependent on our upstream carriers STIR/SHAKEN implementation to fulfill our obligations as they perform the technological act of authenticating calls. We have no control over their network. We have attestations from each of them that they are fully compliant and FCC approved. Integrated Communication Solutions is a non-gateway intermediate provider of VoIP services within the United States. We certify that all calls are subject to a robocall mitigation program through agreements with our upstream providers that have all implemented and practice continually STIR/SHAKEN processes as defined by the FCC. We name all of our upstream providers with specific information and detail in this filing. Integrated Communication Solutions, Inc. has its main office at 4000 Meadow Lake Drive, Ste 117, Birmingham, AL 35242. Main number is 205-423-6940 which is also our Help Desk that is staffed. The primary contact responsible for all calling functions, features, and security is a primary owner Darrell R. Reaves. His contact email is darrellreaves@ipdvv.com, his office number is 205-423-6942, his cell phone number is 205-789-5437. Integrated Communication Solutions, Inc., has no affiliates, subsidiaries or parent companies. We do use the DBA, ICS Inc. Integrated Communication Solutions Inc. is a VoIP service provider installing handsets, setting up dial plans, and connecting the end user to national carrier SIP services for call transport, 911, etc. These national carriers listed here all have implemented STIR/SHAKEN and have been certified as such. They have provided attestation to Integrated Communication Solutions that they have been approved by the FCC. We are dependent on them to implement and manage the required and compliant robocall identification and blocking services. However, we are also diligent in monitoring end user traffic and have stopped unapproved dialing patterns that include robocalling and other non-approved uses. We have configuration in place to stop fraud calling, and other unapproved activities. We have not been subject to any law enforcement activity for any of our customers. However, we do appear on the FCC DA 25-737 Order, Appendix A but we do not appear on the August 6, 2025 DA-25-694A1 Order. This order was enforced and all connectivity to our primary carriers was lost so that calls could be made from our users, but they could not receive calls for several days until we received a temporary approval to resume operations pending updates to our RMD updated filings. There have been no sustained robocalling events from our end users. In the event that there was a robocalling incident the STIR/SHAKEN implementation from all of our upstream carriers would end that attempt. We would be notified by our upstream carriers and we would address the individual customer that allowed non-compliant use with a notification that their service would be terminated if non-compliant use continued. Our systems are continuously monitored and managed. Any end user information or traceback actions that we can provide would be responded to immediately. There would be no 24 hour waiting period required. We believe that due to our limitation as a non-gateway intermediate provider of VoIP services, the close relationship and knowledge of all our end user customers, and our relationship and the attestations and FCC approval of our upstream carriers that we are compliant and provide not only the minimum level of compliance with the FCC Robocalling orders but an advanced level of support that will quickly identify any robocalling activity and take immediate measures to stop the issue and identify any users that are responsible for the non-compliant actions. We are dependent on our upstream carriers STIR/SHAKEN implementation to fulfill our obligations as they perform the technological act of authenticating calls. We have attestations from each of them that they are fully compliant and FCC approved.
Robocall mitigation plan
Declaration
- By
- Darrell Reaves
- Date
- 2026-04-17No Recertification Date
Listing history
| Date | Event | Detail / diff |
|---|---|---|
| 2026-04-17 | New | Initial certification filed and added to database. |