Provider certification record
SYNDEO NETWORKS, INC
Listed- RMD number
- RMD0010687
- FRN
- 0021039672
- OCN
- 656G
Identity
- Legal business name
- SYNDEO NETWORKS, INC
- Doing-business-as
- Foreign Voice Service Provider
- No
- Business address
- 320 Cardinal Dr., Suite: 300, St.Charles IL 60175
- Filing contact
- Amit Patel
CEO · Compliance
compliance@syndeonetworks.com
(630) 457-4218
320 Cardinal Dr. Suite: 300 St Charles IL 60175
United States of America - Principals, Affiliates, Subsidiaries, and Parent Companies
- Amit Patel, CEO
Classification
- Provider role(s)
- Voice service provider
- STIR/SHAKEN implementation
Role Implementation Voice service provider Complete Overall Complete - Exemption rules
- We are currently working toward full STIR/SHAKEN compliance and obtaining our own STIR/SHAKEN certificate as required by the FCC's Third-Party Authentication Order. We currently partner with Lumen, who provide STIR/SHAKEN services for call authentication and signing on our behalf and are consistent with 47 CFR 64.6305. We monitor activity and are able to turn voice functionality off at the user or entire client level at any time abuse is detected. It is not usable through an api that could make mass unauthenticated calls. Lastly, outgoing call requests are rate limited to prevent abuse.
Prior investigations / actions
- Description
- 1) Law enforcement or regulatory agencies involved: Federal Communications Commission (FCC) Enforcement Bureau (2) Date action commenced: March 29, 2024 (initial notice of deficiency); December 10, 2024 (Show Cause Order) (3) Current status: Syndeo Networks, Inc. was removed from the FCC Robocall Mitigation Database pursuant to FCC Enforcement Bureau Order DA 25-694 (adopted August 6, 2025). The company has completed all required corrective actions and is seeking reinstatement. (4) Summary of findings: Syndeo Networks, Inc. was removed from the Robocall Mitigation Database for failure to update its RMD certification and robocall mitigation plan by the February 26, 2024 deadline as required by amended 47 CFR § 64.6305. The non-compliance occurred because update notifications from the FCC Wireline Competition Bureau (sent March 29, 2024) and the Enforcement Bureau Show Cause Order (issued December 10, 2024, with a December 31, 2024 compliance deadline) were sent to a contact email address associated with a former employee who had departed the company. The company failed to implement proper email forwarding and monitoring procedures during the personnel transition, resulting in missed FCC communications. No findings of illegal robocalling practices, TCPA violations, or involvement with illegal robocall traffic were made against Syndeo Networks, Inc. (5) Final determinations: The FCC Enforcement Bureau issued Order DA 25-694 (released August 6, 2025) removing Syndeo Networks, Inc. from the Robocall Mitigation Database. As a result, all intermediate providers and voice service providers were required to cease accepting traffic directly from Syndeo Networks, Inc. within two business days of the order release. The order specifies that Syndeo Networks, Inc. shall not refile in the RMD without prior consent from both the FCC Wireline Competition Bureau and Enforcement Bureau. Syndeo Networks, Inc. has since: (a) updated all contact information in its filing with current, actively monitored email addresses monitored by multiple personnel; (b) completed all outstanding RMD certification updates including the robocall mitigation plan with all required information under 47 CFR § 64.6305; (c) implemented internal procedures ensuring FCC correspondence is routed to multiple responsible parties; and (d) established quarterly reviews of regulatory contact information to prevent future lapses. The company remains fully compliant with all STIR/SHAKEN requirements and robocall mitigation protocols and is now seeking reinstatement to the Robocall Mitigation Database.
Robocall mitigation plan
Declaration
- By
- Amit Patel
- Date
- 2026-02-06Last Recertified 2026-02-05
Listing history
| Date | Event | Detail / diff |
|---|---|---|
| 2026-02-06 | New | Initial certification filed and added to database. |