Provider certification record
Customer Service Intelligence, Inc.
Listed- RMD number
- RMD0007546
- FRN
- 0031439110
- OCN
Identity
- Legal business name
- Customer Service Intelligence, Inc.
- Doing-business-as
- CSI, Inc.
- Foreign Voice Service Provider
- No
- Business address
- PO Box 5489, Bella Vista AR 72714
- Filing contact
- Becky Thompson
President · Sales
bthompson@tellcsi.com
(800) 835-5274
7 Cheriton Lane Bella Vista AR 72714
United States of America
Classification
- Provider role(s)
- Intermediate provider
- STIR/SHAKEN implementation
Role Implementation Intermediate provider None Overall None - Exemption rules
- Under 47 CFR § 64.6305(c)(2). CSI does not sell or provide phone lines to third parties. All phone calls, SMS messaging, and email messaging are performed either manually by CSI’s own employees or initiated through CSI’s own server. CSI makes phone calls, sends SMS messages, and/or sends email messages, to the customers of the clients with whom CSI does business. Upon enrolling, each CSI client must fill-out a form and sign it, agreeing to get each customer’s consent to being contacted by CSI on behalf of the client. CSI uses other providers of voice-over-IP communications in order to place phone calls and send SMS messages to recipients. CSI relies on the STIR/SHAKEN and other anti-spam and anti-robocall implementations of these VoIP providers, which include Vonage and Twilio. CSI does not use any voice recordings, such as are used with robocalls, when placing phone calls to customers. Instead, live employees of CSI call a client’s customers directly.
Prior investigations / actions
- Description
Robocall mitigation plan
Declaration
- By
- Rebecca Thompson
- Date
- 2024-04-15No Recertification Date
Listing history
| Date | Event | Detail / diff |
|---|---|---|
| 2024-04-15 | New | Initial certification filed and added to database. |