Provider certification record

CenturyLink Communications, LLC

Listed

Identity

Legal business name: CenturyLink Communications, LLC
Doing-business-as: CenturyLink Acquisitions; CenturyLink Solutions; Madison River Communications, LLC; Embarq Communications; Lumen
Foreign Voice Service Provider: No
Business address: 100 CenturyLink Drive, Mailstop: 3TCW88.2, Monroe LA 71203
Filing contact: Philip Linse
Director Public Policy · Public Policy & Compliance
philip.linse@lumen.com
(303) 707-3844
660 N Capitol Street NW Suite 240 Washington, DC DC 20001
United States of America
Principals, Affiliates, Subsidiaries, and Parent Companies: See robocall mitigation program description.

Provider role(s): Voice service provider
Gateway provider
STIR/SHAKEN implementation: Role Implementation
Voice service provider Partial
Gateway provider Partial
Overall Partial
Exemption rules: See robocall mitigation program description.

Description: As part of its “Project Point of No Entry” (“Project PoNE”) having now targeted more than two dozen providers, on November 29, 2023, the FTC issued a “Cease and Desist Demand” (“FTC Letter”) alleging that Lumen’s subsidiary CenturyLink Communications, LLC, as a gateway provider, knowingly transmitted and routed 80 illegal robocalls between December 30, 2020 and September 11, 2023, and that having allegedly done so may violate the Telemarketing Sales Rule. After Lumen responded to the FTC Letter on December 8, 2023 describing Lumen’s extensive measures predating the FTC Letter to combat illegal robocalls, the FTC responded in kind that, as part of Project PoNE, the FTC “will continue to monitor this space.” The FCC recently acknowledged that there has been a downward trend in tracebacks related to traffic entering the U.S. network through Lumen and other gateway providers.

Date	Event	Detail / diff
2026-02-27	New	Initial certification filed and added to database.