Provider certification record

Support Services Group

Listed
Deficiency Report ↓︎Similarity Report ↓︎View on FCC RMD ↗︎
RMD number
RMD0005760
FRN
0031375546
OCN
 

Identity

Legal business name
Support Services Group
Doing-business-as
Legacy Support Group LTD, S2g, Support Services Group
Foreign Voice Service Provider
No
Business address
601 Central Texas Pkwy, Waco TX 76712
Filing contact
Selene Higuera
Omni-Channel Director · Omni-Channel
s2gadmin@s2g.net
(254) 299-2700
601 Texas Central Pkwy Suite F Waco TX 76712 Oh
United States of America
Principals, Affiliates, Subsidiaries, and Parent Companies
Principals: Rick Owens, Selene Higuera Affiliates/Subsidiaries: Support Services Group Inc.

Classification

Provider role(s)
  • Voice service provider
STIR/SHAKEN implementation
RoleImplementation
Voice service providerNone
OverallNone
Exemption rules
We are a not a Voice Service Provider, we originate our internal traffic and we are the end users, and we use our telco vendors to adhere to the Stir/Shaken attestations, which usually are Level A or/and B, we use SBC (Session Border Control) protocol internally. We own all the DIDs that we use for Outbound purposes, which we get from our Telco Vendors, Vitelity, CCI, Inteliquent, Sinch. Our Telco vendors for outbound termination produce the attestation for us. We work with CCI, Vitelity, Sinch, Inteliquent. We register our Outbound numbers with Neustar for the service for Caller Name Optimization (CNO), which helps ensure carrier networks and the origina of the calls.

Prior investigations / actions

Description
1.- FCC 2.- August 27th 2025. 3.- Ongoing - 4.- We had not uploaded our Robocall Mitigation Plan to the filing and we modify the address for the company, 5.- Review still ungoing

Robocall mitigation plan

PDF SSG Robocall Mitigation Plan.pdfFiled 2026-03-19 · 382 KB

Declaration

By
Selene Higuera
Date
2026-03-24Last Recertified 2026-02-23

Listing history

DateEventDetail / diff
2026-03-24NewInitial certification filed and added to database.